Privacy Policy
PRO LOGIC INTERNATIONAL LIMITED Corporation
PRO LOGIC INTERNATIONAL LIMITED Corporation (“PRO LOGIC INTERNATIONAL LIMITED,” “we” or “us”) is committed to protecting your privacy. This Privacy Policy explains how information about you or associated with you (“personal information”) is collected, used and disclosed by PRO LOGIC INTERNATIONAL LIMITED . This Policy applies to our websites and Service, including https://www.ltddir.com/companies/pro-logic-international-limited/ (the “Web Site”), as well as to consumer devices (“Robots”) you register with our Service and to the online applications (“Apps”) which provide support for those consumer devices (collectively, our “Service”).
Data security
At PRO LOGIC INTERNATIONAL LIMITED, we take the security of our connected Robot products very seriously. Please visit our Data Security page to learn more about our PRO LOGIC INTERNATIONAL LIMITED security principles for our connected Robot products.
. Generally. We collect personal information in order to provide you with a personalized, useful and efficient experience. The categories of information we collect can include:
We use this information to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service, and to communicate directly with you, such as to send you information about your orders, product sales, special offers, and new site features. You can control your receipt of email by visiting your Account page on our Web Site or through the App. We may also send you Service-related emails or notifications (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices). You may not be able to opt-out of Service-related e-mails. For more information about your communication preferences, see “Your Choices Regarding Your Information” below.
Information We Collect from Registered Devices Equipped with Smart Technology.
Some of our Robots are equipped with smart technology which allows the Robots to transmit data wirelessly to the Service. When you register your Robot with the online App, we collect information about the Robot, such as a Robot name and device number, and information about the Robot and/or App usage, feature usage, in-App transactions, technical specifications, crashes, and other information about how you use your Robot and the product App. For example, the Robot could collect and transmit information about the Robot’s function and use statistics, such as battery life and health, start and stop times, and number of missions.
Certain Robot models are equipped to collect information about the environment in which the Robot is deployed. For example, the Robot collects information about its movement throughout the environment to create a location ‘map’ of the space accessible to the Robot. The spatial map is a digital representation of the Robot's domain and does not include recognizable images from the location environment. To create the map, the Robot converts computer-vision images to abstract features and landmarks to generate a spatial representation of the Robot’s territory indicating the presence of objects, obstacles, floor coverings like carpet or tile, Wi-Fi signal strength, and dirt detection.
We use this information to collect and analyze statistics and usage data, diagnose and fix technology problems, enhance device performance, and improve user experience. We may use this information to provide you personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery needs replacement. We consider location mapping data to be sensitive, confidential information and we do not share this information with third parties for marketing purposes. Please visit our Data Security page to learn more.
Our Robots do not transmit this information unless you register your device online and connect to Wi-Fi, Bluetooth, or connect to the internet via another method. It is possible to use our smart technology Robots without Wi-Fi or Bluetooth data transmission, simply by disconnecting your Wi-Fi or Bluetooth from the device or by never connecting it at all. You can also choose through your settings in the App to not to have location mapping data transmitted to us.
Information collected automatically.
We and our third party service providers may collect certain types of usage information when you visit our Website or mobile Apps, read our emails, or otherwise engage with us. We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and for other internal purposes. In some instances, we and our third party service providers may combine this usage information with personal information. If we do combine any usage information with personal information, the combined information will be treated by us as personal information.
We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”). We, and our third party partners, use tracking technologies to automatically collect usage and device information, such as:
We use this data to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the websites; (b) provide and monitor the effectiveness of the Service; (c) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and the Service; (d) diagnose or fix technology problems; and (e) otherwise to plan for and enhance our Service. We also use tracking technologies to personalize advertising. See Section 3 to learn more about our online advertising practices.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices Regarding Your Information” section below.
We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.
We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. We permit third party online advertising networks, social media companies and other third party services, to collect information about your use of our Website and Apps over time so that they may play or display ads on our Website, on other websites, apps or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with our third party advertising partners to help identify you across devices. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.
Google Analytics and Advertising. We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Website and Apps. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences,
Access, correct and update personal information. You can access, correct and update certain personal information that you have provided to us by clicking on “My Account” on our website.
Marketing communications. You can control your communication preferences through “My Account” page on our Web Site or App. You can also click the “unsubscribe” button on any promotional email communication we send you. Note that you may not be able to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, order confirmations, change or updates to features of the Service, or technical and security notices.
Device collection. You can control or stop the collection of usage data from your registered PRO LOGIC INTERNATIONAL LIMITED device by disconnecting your Wi-Fi or Bluetooth from the app, for example, by changing your Wi-Fi password. Please contact us at https://www.ltddir.com/companies/pro-logic-international-limited/ if you have questions about disconnecting your Robot.
Online advertising. You may be able to avoid the collection of information through some cookies or other tracking technologies by actively managing the settings on your browser or mobile device. Please review the technical information for your browser or mobile device for instructions on how to delete and disable cookies and other tracking/recording tools. Please note that some advertising opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookies, you may need to perform the opt-out task again. You may also be able to limit certain interest-based mobile advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android).
Data Retention. You may contact us at https://www.ltddir.com/companies/pro-logic-international-limited/ to request your personal information be deleted from our systems. We reserve the right to de-identify your personal data, including information about Robot and Service usage, and to retain your anonymized information for our own records.
PRO LOGIC INTERNATIONAL LIMITED cares about the security of your information and uses physical, administrative, and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If you wish to change your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us at info@iplushome.com
PRO LOGIC INTERNATIONAL LIMITED may process your personal information on servers not in your home country. You consent to the transfer of your personal information to China or any other geographic location. If you are accessing the website or Service from outside of China, please be advised that China law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.
The Services are not directed to persons under 13 and we do not intentionally collect or maintain information from persons under 13. If you become aware that personal information about a person under 13 has been provided to us, please immediately contact us using the details below.
The Services may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites. Additionally, our websites may include social media features such as Facebook, Twitter and Pinterest buttons (such as “Like,” “Tweet” or “Pin”). These social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button, regardless of whether you click on the button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our Privacy Policy. Please review your privacy settings on social media sites.
We reserve the right to modify this Policy from time to time. If we make any changes to this Policy, we will change the "Last Revision" date below and will post the updated Policy on this page.
We need permissions for the following authorities in the APP, which are used to enable features of the APP and will not be used for other purposes.We will get agreement of user before acquiring the related authorities.
（1）During the using of APP, APP need to have the permission for file storage, file read and write which used to store or cache business data to the mobile phone,eg: caching photo of user and interface data.
（2）During the using of APP, APP need to have the permission for connecting to the network and Wi-Fi、capturing network information to establish network connection between APP and device.
（3）During the using of APP, APP need to have the permission for recording audio, using camera, obtaining local photo album which used to modify the photo of user, provide feedback in APP, also camera device need those authorities.
（4）During the using of APP, APP need to have the permission for obtaining location or gps、modifing system setting、 changing Wi-Fi status and capturing Wi-Fi information to establish network connection between APP and device.
（5）During the using of APP, APP need to have the permission for call to initiate the call in help center.
10.CONTACTING US
If you have questions or comments about this Policy or our privacy practices, please contact us at https://www.ltddir.com/companies/pro-logic-international-limited/ or by writing to us at:
PRO LOGIC INTERNATIONAL LIMITED
Add: Unit 106-107, 1/F, Heng Ngai Jewelry Centre, No. 4 Hok Yuen Street East, Hung Hom, Kowloon, Hong Kong
Tel: 2365 0655
E-mail: info@iplushome.com
Alternatively, you may send us an email at https://www.ltddir.com/companies/pro-logic-international-limited/ with the words "China Privacy Rights" in the subject line
This Policy was last revised on, and effective as of, 7/26/2023.
PRO LOGIC INTERNATIONAL LIMITED User Agreement
Welcome to PRO LOGIC INTERNATIONAL LIMITED Family!
PRO LOGIC INTERNATIONAL LIMITED User Agreement (the“Agreement”) is entered into among you (or“User“, means all individuals or entities who register, log in, use or browse our services), PRO LOGIC INTERNATIONAL LIMITED Inc., its subsidiaries and affiliates (hereinafter referred to as“PRO LOGIC INTERNATIONAL LIMITED”or “us” ) and our operational cooperators (hereinafter referred to as “Cooperator”), with respect to https://www.ltddir.com/companies/pro-logic-international-limited/ (hereinafter referred to as“Site” ) and the products, programs and services (hereinafter referred to as “Services”, including but not limited to PRO LOGIC INTERNATIONAL LIMITED APP ) of PRO LOGIC INTERNATIONAL LIMITED.
Please read this Agreement carefully and fully understand, including disclaimers, liability restrictions, rights and restrictions, and choose to accept or not accept this Agreement (minors shall read this Agreement with their legal guardians). If you do not comply with our terms or policies, the language may suspend or discontinue the provision of services to you. Through your registration, login, use of services or other acts, confirm on your behalf that you have read and understood this Agreement and agree to accept and be bound by the terms and conditions of this Agreement.
By accepting this Agreement, you agree to accept all constraints, including acceptance of the right to modify the terms of this Agreement at any time without notice. You can visit our web page at any time to view the latest user agreement. If you do not accept any of our changes, you can immediately stop using the services provided by the language. If we continue to use our services, you agree to accept and be bound by the terms of this Agreement.
Terms of Usage of Our Services
You may visit the Site without registration. However, you need a PRO LOGIC INTERNATIONAL LIMITED account (“Account”) and provide relevant personal information on the registration webpage in order to access more Services. You can delete or suspend your account under the instructions of the Site, and we will keep or delete your account based on this Agreement.
You hereby commit and undertake the following:
You should also understand and confirm the following:
User content
User content refers to all content generated by downloading, publishing or other activities through this website and the language service (your information, pictures, music or other content). You assume sole responsibility for such content and all risks arising from the disclosure of such user content.
After uploading, publishing or participating in the activities through this website and the PRO LOGIC INTERNATIONAL LIMITED service, it shall be deemed to be granted an irrevocable, non-exclusive, sub-authorized, transferable and tax-free version of the global license to PRO LOGIC INTERNATIONAL LIMITED in order to:
l Copy and publish your content and personal information only to designated receiver;
l You agree that you irrevocably waive any and all ownership, legal and moral rights to your user content.
Rights and obligations
You have the right to use this website legally.
You have the right to upload, download, install and use Chinese products and services on mobile communication devices.
PRO LOGIC INTERNATIONAL LIMITED language and its related companies have the ownership of PRO LOGIC INTERNATIONAL LIMITED language accounts. Upon completion of your registration, you have the right to use a PRO LOGIC INTERNATIONAL LIMITED account. The authority to use the account belongs to you only, but not to borrow, lease, license, transfer, gift or sell the account. The language has the right to recover any account according to the operational requirements.
You have the right to change or delete personal information, registration information and any content published. Please note that you must take the risk that any pictures or words saved in the system may also be deleted when deleting relevant information.
You should be responsible for the security of account information and password, and take legal responsibility for the activities under the registered account. You agree not to use the password and account in the name of another person under any circumstances. You agree to immediately notify PRO LOGIC INTERNATIONAL LIMITED once you suspect others using your password or Account.
Rights Limitations and Restrictions
You shall not sell, lease, transfer, release or make other commercial use of the content from the Site or PRO LOGIC INTERNATIONAL LIMITED products and services (including but not limited to content or the advertisements or sponsored content);
You shall not visit the Site or use PRO LOGIC INTERNATIONAL LIMITED Services to establish similar or competitive services.
Unless expressly prescribed by laws, you shall not copy, publish, download, change, translate, merge, decompose, and paste or decompile etc. any part of the Site or PRO LOGIC INTERNATIONAL LIMITED Services ( including but not limited to the content or the advertisements or sponsored content) in any manner;
You agree to bear all the risks and take full legal liability for the following activities while using the Site or Services.
Publish or spread any other content prohibited by the local administrative regulations and laws.
You shall not use the Site or PRO LOGIC INTERNATIONAL LIMITED Services to engage in any behavior or activity stated below:
Upload or release virus, worm, and malware to damage or change computer system or data.
Collect the information or date of other users, such as email address, without authorization;
Disable network connection of the Site, make the Site to over handle, interrupt or undermine the website server and connection in other ways;
Interrupt or undermine other users’ normal use of thee PRO LOGIC INTERNATIONAL LIMITED Services.
Third party
You understand and agree that our services are based on technical support from third parties such as Android, etc. you understand and consent that we may provide some of your personal date to such third parties in the course of receiving technical or any other support from them. You agree and authorize the Site and PRO LOGIC INTERNATIONAL LIMITED products and services to limit your rights of using the Site and PRO LOGIC INTERNATIONAL LIMITED Services.
User Content means the content that is downloaded released or generated while using the Site and PRO LOGIC INTERNATIONAL LIMITED products and services by users. You have to take legal responsibilities for content disclosure caused by you.
When you visit the websites and advertisement of a third party, the third party’s terms and policy applies. You will bear all risks and legal responsibility when you use third party’s services.
The Site and PRO LOGIC INTERNATIONAL LIMITED products and services include content provided by other users, and the interaction between you and other users only belongs to you and other users. PRO LOGIC INTERNATIONAL LIMITED does not control such User Content, bear legal liability, or own the obligations to check, monitor, examine and approve such User Content. You thus bear legal liability for the risks of such interaction.
Liability for our Services
You agree to use the Site or Services harmlessly and help PRO LOGIC INTERNATIONAL LIMITED to avoid bearing any lawsuit, complaint, loss, damage, responsibility, cost and fees (including but not limited to counsel fees) from any third party caused by the use of the Site or Services, you user content, your violation of this Agreement.
PRO LOGIC INTERNATIONAL LIMITED reserves the exclusive right to defend and the right to claim for compensation.
User Content refers to all the content (your information, picture, music or others) results from downloads, releases or other activities through the Site and PRO LOGIC INTERNATIONAL LIMITED Services. You are solely responsible for such content, and bear all the risks results from your disclosing user content.
You will not unilaterally reconcile when you and PRO LOGIC INTERNATIONAL LIMITED jointly file a lawsuit against any third party without written consent fromPRO LOGIC INTERNATIONAL LIMITED.
PRO LOGIC INTERNATIONAL LIMITED will reasonably notify you such lawsuit or action at law.
Under no circumstance PRO LOGIC INTERNATIONAL LIMITED will bear any indirect, consequential, exemplary, incidental,, exceptional or punitive compensation results from this Agreement. You bear all the risks from using the computer system and mobile database through the Site or Services.
Disclaimer of Warranty
PRO LOGIC INTERNATIONAL LIMITED will not bear any legal liability under circumstances stated below:
l Provide your personal information in accordance with local regulations and government request;
l Disclose private information caused by your negligent actions;
l Any circumstances caused by suspension, breakdown and so on that result from the hacking, virus invasion, blockings due to illegal and harassing content, government control or any other reasons related to network, technique, communication line and information security management.
l Cause losses to the users because of any third party, such as the communication line breakdown technical problems, the network and computer breakdown, and other cases of force majeure;
l Risks come from threat, defamation, offensive or illegal information that caused by anonymous or percolation through the Site or PRO LOGIC INTERNATIONAL LIMITED products and services;
l Any psychological or physical suffer and economic losses due to misleading or deceiving when you interact with others through the Site or Service.
l The Site or PRO LOGIC INTERNATIONAL LIMITED products and service expressively declare that we do not guarantee timeliness, security and accuracy of the Services expressly, impliedly or in other forms. The Services include but not limited to the following,
The “Intelligent Phone Number Recognition” Service, where the “ Intelligent Phone Number Recognition” Service refers to the service that recognize phone numbers that come from incoming and outgoing calls or text messages. PRO LOGIC INTERNATIONAL LIMITED will upload such number to its server, therefore identify the “Marked Information” of such number. Your data and information in this Service will be strictly protected, and we make sure you cannot be identified result from uploading such information.
Such Marked Information is provided by users or network partners. We use technical means to ensure that (i) such Marked Information is consistent with the information uploaded by many users during a period of time (i.e., when the tag information of a strange phone number is “ a fraud telephone number marked by 500 people”, it indicated that a large number of users determine the number of telephone is a fraud and updated the Marked Information within a period of time); (ii) filter and select the most reliable Marked Information, and indicate the sources of such information to you. Meanwhile, we provide the option for users to send us feedback on Marked Information.
Any content posted by the user on the Site does not represent or reflect any viewpoint or policy of PRO LOGIC INTERNATIONAL LIMITED ; PRO LOGIC INTERNATIONAL LIMITED does not bear any responsibility for this.
Under no circumstances shall PRO LOGIC INTERNATIONAL LIMITED bear any responsibility for any indirect, consequential, exemplary, incidental, exceptional or punitive damages, including profit losses caused by using PRO LOGIC INTERNATIONAL LIMITED ‘s Services. In spite of the provisions in this Agreement, the responsibilities we bear will not exceed the fees (if any) you pay for PRO LOGIC INTERNATIONAL LIMITED Services during registration valid period, for any reason or in any manner.
Intelligential Property
Any information posted on the Site or the Interactive platform should not infringe the intellectual property or any third party. You cannot upload, release, change, spread or copy any material or trademark under copyright protection, or proprietary information of others, without the written consent of the owner. If PRO LOGIC INTERNATIONAL LIMITED receives the appropriate notice from any copyright owner or its legal representative, we will remove the related content after investigation.
Graphics, words and composition involving PRO LOGIC INTERNATIONAL LIMITED and other PRO LOGIC INTERNATIONAL LIMITED logos appear in PRO LOGIC INTERNATIONAL LIMITED products and services are the trademarks of PRO LOGIC INTERNATIONAL LIMITED. Without written consent, you cannot display or use them in other manners in any way. By no means can any entity or individual use, copy, change, spread, transcribe any part of the trademark or bundling sell with other products.
In addition to the previsions therefore, you can promptly contact us through our email address (info@iplushome.com) if you think someone copies or publishes your work on the Site, and also infringe your copyright. Please also include the following information in the written notice: (i) materials evidencing that you have copyright or you are authorized to exercise copyright of the allegedly infringing content; (ii) your explicit identification, address and contact information; (iii) the network address of the allegedly infringing content; (iv) the description of the allegedly infringing copyright works; (v)materials evidencing that your copyright infringed; (vi) under the premise that you agree to bear all consequences of perjury, you issue written statement of the accuracy and authenticity of the content in your written notice.
Modification and Termination
Modified Terms
We may change or modify terms of this Agreement at any time, and will not notify you through your email address or notifications on the Site. Your use of the Site and all other services of PRO LOGIC INTERNATIONAL LIMITED after modifications to the terms indicate that you agree to such changes;
PRO LOGIC INTERNATIONAL LIMITED reserves the right to modify, keep and suspend the Site and PRO LOGIC INTERNATIONAL LIMITED products and services without notification from time to time.
You agree that PRO LOGIC INTERNATIONAL LIMITED will not take any responsibility for changing, reserving or suspending the Site and PRO LOGIC INTERNATIONAL LIMITED products and services, the actions taken by other services, or third parties.
Additional Terms
Feedback
Your suggestion to PRO LOGIC INTERNATIONAL LIMITED (“feedback”) is regards as transferring all rights of Feedback, PRO LOGIC INTERNATIONAL LIMITED has the right to use the Feedback in any appropriate method. We also consider this feedback unclassified and non-exclusive.
You agree to not provide any information you regard as privacy and proprietary to PRO LOGIC INTERNATIONAL LIMITED. We reserve the rights (not obligations) to examine your content on our judgements. We have the right to remove your content at any time for any reason. According to the terms of Modification and Termination, we have the right to reserve or terminate your account.
Privacy Policy
Please review our Privacy Policy, it has equivalent rights with and indivisible to this Agreement.
Notification
You must provide the latest, most used and valid email address. PRO LOGIC INTERNATIONAL LIMITED will not take any responsibility if we are unable to reach you through the email address you provide. Undoubtedly, the notifications on the Site and emails sent to you consist of valid notifications.
Independence
If some provisions of this Agreement cannot be applied for some reasons, they will be revised to apply legally; and other provisions remain applicable.
Integrality
This Agreement (including the Privacy Policy) is the ultimate, integral and exclusive agreement between you and PRO LOGIC INTERNATIONAL LIMITED, in relation to any matter relating to the Site and PRO LOGIC INTERNATIONAL LIMITED products and services.
The title of each paragraph is written only for the convenience of reading and does not have any legal or contractual obligations.
Without written consent from PRO LOGIC INTERNATIONAL LIMITED, you cannot transfer the rights and obligations stated in this Agreement. Any behavior or activity violates the provision about such a transfer attempt is invalid.
Contact US:
Address: Unit 106-107, 1/F, Heng Ngai Jewelry Centre, No. 4 Hok Yuen Street East, Hung Hom, Kowloon, Hong Kong
zip code : 999077
Phone：2365 0655
Mailbox：info@iplushome.com
Data Security
Robot & Data Security at PRO LOGIC INTERNATIONAL LIMITED
At PRO LOGIC INTERNATIONAL LIMITED, we take the security of our products very seriously. If you’re a PRO LOGIC INTERNATIONAL LIMITED customer, and you use our connected products, here is all the information you need to know aboutPRO LOGIC INTERNATIONAL LIMITED’s product security principles.
Frequently asked questions about PRO LOGIC INTERNATIONAL LIMITED data security
We do everything in our control to make sure the data we have in our system is used for one purpose: making your life easier with PRO LOGIC INTERNATIONAL LIMITED products. Below are some answers to commonly asked questions regarding the security of the data we have at PRO LOGIC INTERNATIONAL LIMITED:
How do we secure our connected products?
At PRO LOGIC INTERNATIONAL LIMITED, we take a defense-in-depth approach to security, adding multiple layers of protection around our robots, cloud and apps from start to finish. We ensure that the development of our products follows industry-standard security best practices, and we are using technology-leading tools to assist our development and security teams during this process. When deployed to market, we work with our suppliers and partners to ensure that our products and our suppliers' and partners' supporting infrastructure (including physical infrastructure, cloud and mobile apps) are properly configured, monitored and continuous security improvement processes are in place.
How do we handle your data?
All the data collected from your PRO LOGIC INTERNATIONAL LIMITED products as per the Privacy policy is handled with care and high levels of security. The data is encrypted both in transit and at rest. Data access is controlled strictly and limited only to authorized personnel to do their job and help improve your product experiences.
How is data secure while in transit?
All PRO LOGIC INTERNATIONAL LIMITED connected products communicate with the PRO LOGIC INTERNATIONAL LIMITED cloud service using robust encryption. Currently, we use encryption and Transport Layer Security. Data encryption is augmented through strong identity management. All PRO LOGIC INTERNATIONAL LIMITED connected products have identities when they come out of the factory and those identities are validated upon each new cloud connection.
How is data stored at rest?
Within PRO LOGIC INTERNATIONAL LIMITED’s cloud (built on top of AWS), customer data is stored encrypted. Customer data has multiple encryption keys which are rotated on a regular basis to reduce the risk of the data being compromised even in the event of a key exposure.
Within the mobile application, data storage follows the platform’s standards for application-secure data; any sensitive data that is used by the application is not stored on the mobile device, but is instead securely transported to PRO LOGIC INTERNATIONAL LIMITED’s cloud for storage.
How do we keep our products up-to-date and secure?
In conjunction with our security-minded development processes, PRO LOGIC INTERNATIONAL LIMITED ensures that we monitor and adhere to all supplier and industry alerts regarding security patches to systems and components used in our products. Additionally, we actively promote and sponsor private bug bounty programs and hacking events to collaborate with the broad security research community to assist PRO LOGIC INTERNATIONAL LIMITED to responsibly address any vulnerabilities that may be discovered in our products.
How are the robots securely updated in the home?
When a robot requires an update, the robots are notified of the available update when they interact with the cloud and connect to a secure location to download a software update. The connection is authenticated to ensure it is the official PRO LOGIC INTERNATIONAL LIMITED location. Each download is cryptographically signed to assure it is an official PRO LOGIC INTERNATIONAL LIMITED update.
How do we secure the ‘PRO LOGIC INTERNATIONAL LIMITED’ App?
The mobile ‘PRO LOGIC INTERNATIONAL LIMITED’ application is built to the security standards as specified by the manufacturers of the operating systems and devices (Apple iOS, Android, Samsung, etc.), and include advanced obfuscation tools to limit reverse-engineering by malicious users. The mobile apps are sold only through qualified application stores from these same manufacturers, and users should only install the app from these sites.
How do we secure maps and map data?
PRO LOGIC INTERNATIONAL LIMITED considers maps of the home to be your sensitive, confidential information. Maps are protected following the industry standard guidelines to ensure the security of this data just like any other personal data. In addition to the standards mentioned above for encryption at-rest and in-flight, access to this data is tightly controlled, monitored and regularly audited. PRO LOGIC INTERNATIONAL LIMITED machines accessing this data have data-leak prevention software installed to ensure the data is tracked as it is accessed for use in customer support and robot improvement processes.
How secure is using an app not provided by PRO LOGIC INTERNATIONAL LIMITED?
PRO LOGIC INTERNATIONAL LIMITED embraces innovation and lets third-party software interact with our products when that software presents the correct credentials. As a result, independent developers are able to create tools and accessories that may create an enhanced user experience for you. While the security of your data produced by your robot and stored in thePRO LOGIC INTERNATIONAL LIMITED cloud remain safe, PRO LOGIC INTERNATIONAL LIMITED recommends you to verify the third-party documents on how your data is handled.
Future products and security
The landscape of security threats is ever evolving, as is the security at PRO LOGIC INTERNATIONAL LIMITED. PRO LOGIC INTERNATIONAL LIMITED continuously trains, researches, and exercises processes that improve the maturity of the company’s overall ability to identify, react to, isolate and resolve security issues within our company and our products as quickly as possible.
For more details on our principles and approach on privacy or customer data, please take a look at our Privacy Policy.
Any additional questions, please email us at info@iplushome.com .