Privacy Policy
Guangzhou Haocheng Intelligent Technology Co., Ltd. Corporation
Guangzhou Haocheng Intelligent Technology Co., Ltd. Corporation (“Guangzhou Haocheng Intelligent Technology Co., Ltd.,” “we” or “us”) is committed to protecting your privacy. This Privacy Policy explains how information about you or associated with you (“personal information”) is collected, used and disclosed by Guangzhou Haocheng Intelligent Technology Co., Ltd. . This Policy applies to our websites and Service, including www.hctrobot.com (the “Web Site”), as well as to consumer devices (“Robots”) you register with our Service and to the online applications (“Apps”) which provide support for those consumer devices (collectively, our “Service”).
Data security
At Guangzhou Haocheng Intelligent Technology Co., Ltd., we take the security of our connected Robot products very seriously. Please visit our Data Security page to learn more about our Guangzhou Haocheng Intelligent Technology Co., Ltd. security principles for our connected Robot products.
. Generally. We collect personal information in order to provide you with a personalized, useful and efficient experience. The categories of information we collect can include:
We use this information to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service, and to communicate directly with you, such as to send you information about your orders, product sales, special offers, and new site features. You can control your receipt of email by visiting your Account page on our Web Site or through the App. We may also send you Service-related emails or notifications (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices). You may not be able to opt-out of Service-related e-mails. For more information about your communication preferences, see “Your Choices Regarding Your Information” below.
Information We Collect from Registered Devices Equipped with Smart Technology.
Some of our Robots are equipped with smart technology which allows the Robots to transmit data wirelessly to the Service. When you register your Robot with the online App, we collect information about the Robot, such as a Robot name and device number, and information about the Robot and/or App usage, feature usage, in-App transactions, technical specifications, crashes, and other information about how you use your Robot and the product App. For example, the Robot could collect and transmit information about the Robot’s function and use statistics, such as battery life and health, start and stop times, and number of missions.
Certain Robot models are equipped to collect information about the environment in which the Robot is deployed. For example, the Robot collects information about its movement throughout the environment to create a location ‘map’ of the space accessible to the Robot. The spatial map is a digital representation of the Robot's domain and does not include recognizable images from the location environment. To create the map, the Robot converts computer-vision images to abstract features and landmarks to generate a spatial representation of the Robot’s territory indicating the presence of objects, obstacles, floor coverings like carpet or tile, Wi-Fi signal strength, and dirt detection.
We use this information to collect and analyze statistics and usage data, diagnose and fix technology problems, enhance device performance, and improve user experience. We may use this information to provide you personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery needs replacement. We consider location mapping data to be sensitive, confidential information and we do not share this information with third parties for marketing purposes. Please visit our Data Security page to learn more.
Our Robots do not transmit this information unless you register your device online and connect to Wi-Fi, Bluetooth, or connect to the internet via another method. It is possible to use our smart technology Robots without Wi-Fi or Bluetooth data transmission, simply by disconnecting your Wi-Fi or Bluetooth from the device or by never connecting it at all. You can also choose through your settings in the App to not to have location mapping data transmitted to us.
Information collected automatically.
We and our third party service providers may collect certain types of usage information when you visit our Website or mobile Apps, read our emails, or otherwise engage with us. We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and for other internal purposes. In some instances, we and our third party service providers may combine this usage information with personal information. If we do combine any usage information with personal information, the combined information will be treated by us as personal information.
We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”). We, and our third party partners, use tracking technologies to automatically collect usage and device information, such as:
We use this data to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the websites; (b) provide and monitor the effectiveness of the Service; (c) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and the Service; (d) diagnose or fix technology problems; and (e) otherwise to plan for and enhance our Service. We also use tracking technologies to personalize advertising. See Section 3 to learn more about our online advertising practices.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices Regarding Your Information” section below.
We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.
We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. We permit third party online advertising networks, social media companies and other third party services, to collect information about your use of our Website and Apps over time so that they may play or display ads on our Website, on other websites, apps or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with our third party advertising partners to help identify you across devices. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.
Google Analytics and Advertising. We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Website and Apps. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences,
Access, correct and update personal information. You can access, correct and update certain personal information that you have provided to us by clicking on “My Account” on our website.
Marketing communications. You can control your communication preferences through “My Account” page on our Web Site or App. You can also click the “unsubscribe” button on any promotional email communication we send you. Note that you may not be able to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, order confirmations, change or updates to features of the Service, or technical and security notices.
Device collection. You can control or stop the collection of usage data from your registered Guangzhou Haocheng Intelligent Technology Co., Ltd. device by disconnecting your Wi-Fi or Bluetooth from the app, for example, by changing your Wi-Fi password. Please contact us at www.hctrobot.com if you have questions about disconnecting your Robot.
Online advertising. You may be able to avoid the collection of information through some cookies or other tracking technologies by actively managing the settings on your browser or mobile device. Please review the technical information for your browser or mobile device for instructions on how to delete and disable cookies and other tracking/recording tools. Please note that some advertising opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookies, you may need to perform the opt-out task again. You may also be able to limit certain interest-based mobile advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android).
Data Retention. You may contact us at www.hctrobot.com to request your personal information be deleted from our systems. We reserve the right to de-identify your personal data, including information about Robot and Service usage, and to retain your anonymized information for our own records.
Guangzhou Haocheng Intelligent Technology Co., Ltd. cares about the security of your information and uses physical, administrative, and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If you wish to change your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us at pyoperation3@hct.hk
Guangzhou Haocheng Intelligent Technology Co., Ltd. may process your personal information on servers not in your home country. You consent to the transfer of your personal information to China or any other geographic location. If you are accessing the website or Service from outside of China, please be advised that China law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.
The Services are not directed to persons under 13 and we do not intentionally collect or maintain information from persons under 13. If you become aware that personal information about a person under 13 has been provided to us, please immediately contact us using the details below.
The Services may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites. Additionally, our websites may include social media features such as Facebook, Twitter and Pinterest buttons (such as “Like,” “Tweet” or “Pin”). These social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button, regardless of whether you click on the button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our Privacy Policy. Please review your privacy settings on social media sites.
We reserve the right to modify this Policy from time to time. If we make any changes to this Policy, we will change the "Last Revision" date below and will post the updated Policy on this page.
We need permissions for the following authorities in the APP, which are used to enable features of the APP and will not be used for other purposes.We will get agreement of user before acquiring the related authorities.
（1）During the using of APP, APP need to have the permission for file storage, file read and write which used to store or cache business data to the mobile phone,eg: caching photo of user and interface data.
（2）During the using of APP, APP need to have the permission for connecting to the network and Wi-Fi、capturing network information to establish network connection between APP and device.
（3）During the using of APP, APP need to have the permission for recording audio, using camera, obtaining local photo album which used to modify the photo of user, provide feedback in APP, also camera device need those authorities.
（4）During the using of APP, APP need to have the permission for obtaining location or gps、modifing system setting、 changing Wi-Fi status and capturing Wi-Fi information to establish network connection between APP and device.
（5）During the using of APP, APP need to have the permission for call to initiate the call in help center.
10.CONTACTING US
If you have questions or comments about this Policy or our privacy practices, please contact us at www.hctrobot.com or by writing to us at:
Guangzhou Haocheng Intelligent Technology Co., Ltd.
Add: 503 Main Building, Overseas Chinese Town One Plaza, No. 2 Shenyun Road, Gaofa Community, Shahe Street, Nanshan District, Shenzhen City
Tel: 0755-83435131
E-mail: pyoperation3@hct.hk
Alternatively, you may send us an email at www.hctrobot.com with the words "China Privacy Rights" in the subject line
This Policy was last revised on, and effective as of, 7/26/2023.
Data Security
Robot & Data Security at Guangzhou Haocheng Intelligent Technology Co., Ltd.
At Guangzhou Haocheng Intelligent Technology Co., Ltd., we take the security of our products very seriously. If you’re a Guangzhou Haocheng Intelligent Technology Co., Ltd. customer, and you use our connected products, here is all the information you need to know aboutGuangzhou Haocheng Intelligent Technology Co., Ltd.’s product security principles.
Frequently asked questions about Guangzhou Haocheng Intelligent Technology Co., Ltd. data security
We do everything in our control to make sure the data we have in our system is used for one purpose: making your life easier with Guangzhou Haocheng Intelligent Technology Co., Ltd. products. Below are some answers to commonly asked questions regarding the security of the data we have at Guangzhou Haocheng Intelligent Technology Co., Ltd.:
How do we secure our connected products?
At Guangzhou Haocheng Intelligent Technology Co., Ltd., we take a defense-in-depth approach to security, adding multiple layers of protection around our robots, cloud and apps from start to finish. We ensure that the development of our products follows industry-standard security best practices, and we are using technology-leading tools to assist our development and security teams during this process. When deployed to market, we work with our suppliers and partners to ensure that our products and our suppliers' and partners' supporting infrastructure (including physical infrastructure, cloud and mobile apps) are properly configured, monitored and continuous security improvement processes are in place.
How do we handle your data?
All the data collected from your Guangzhou Haocheng Intelligent Technology Co., Ltd. products as per the Privacy policy is handled with care and high levels of security. The data is encrypted both in transit and at rest. Data access is controlled strictly and limited only to authorized personnel to do their job and help improve your product experiences.
How is data secure while in transit?
All Guangzhou Haocheng Intelligent Technology Co., Ltd. connected products communicate with the Guangzhou Haocheng Intelligent Technology Co., Ltd. cloud service using robust encryption. Currently, we use encryption and Transport Layer Security. Data encryption is augmented through strong identity management. All Guangzhou Haocheng Intelligent Technology Co., Ltd. connected products have identities when they come out of the factory and those identities are validated upon each new cloud connection.
How is data stored at rest?
Within Guangzhou Haocheng Intelligent Technology Co., Ltd.’s cloud (built on top of AWS), customer data is stored encrypted. Customer data has multiple encryption keys which are rotated on a regular basis to reduce the risk of the data being compromised even in the event of a key exposure.
Within the mobile application, data storage follows the platform’s standards for application-secure data; any sensitive data that is used by the application is not stored on the mobile device, but is instead securely transported to Guangzhou Haocheng Intelligent Technology Co., Ltd.’s cloud for storage.
How do we keep our products up-to-date and secure?
In conjunction with our security-minded development processes, Guangzhou Haocheng Intelligent Technology Co., Ltd. ensures that we monitor and adhere to all supplier and industry alerts regarding security patches to systems and components used in our products. Additionally, we actively promote and sponsor private bug bounty programs and hacking events to collaborate with the broad security research community to assist Guangzhou Haocheng Intelligent Technology Co., Ltd. to responsibly address any vulnerabilities that may be discovered in our products.
How are the robots securely updated in the home?
When a robot requires an update, the robots are notified of the available update when they interact with the cloud and connect to a secure location to download a software update. The connection is authenticated to ensure it is the official Guangzhou Haocheng Intelligent Technology Co., Ltd. location. Each download is cryptographically signed to assure it is an official Guangzhou Haocheng Intelligent Technology Co., Ltd. update.
How do we secure the ‘Guangzhou Haocheng Intelligent Technology Co., Ltd.’ App?
The mobile ‘Guangzhou Haocheng Intelligent Technology Co., Ltd.’ application is built to the security standards as specified by the manufacturers of the operating systems and devices (Apple iOS, Android, Samsung, etc.), and include advanced obfuscation tools to limit reverse-engineering by malicious users. The mobile apps are sold only through qualified application stores from these same manufacturers, and users should only install the app from these sites.
How do we secure maps and map data?
Guangzhou Haocheng Intelligent Technology Co., Ltd. considers maps of the home to be your sensitive, confidential information. Maps are protected following the industry standard guidelines to ensure the security of this data just like any other personal data. In addition to the standards mentioned above for encryption at-rest and in-flight, access to this data is tightly controlled, monitored and regularly audited. Guangzhou Haocheng Intelligent Technology Co., Ltd. machines accessing this data have data-leak prevention software installed to ensure the data is tracked as it is accessed for use in customer support and robot improvement processes.
How secure is using an app not provided by Guangzhou Haocheng Intelligent Technology Co., Ltd.?
Guangzhou Haocheng Intelligent Technology Co., Ltd. embraces innovation and lets third-party software interact with our products when that software presents the correct credentials. As a result, independent developers are able to create tools and accessories that may create an enhanced user experience for you. While the security of your data produced by your robot and stored in theGuangzhou Haocheng Intelligent Technology Co., Ltd. cloud remain safe, Guangzhou Haocheng Intelligent Technology Co., Ltd. recommends you to verify the third-party documents on how your data is handled.
Future products and security
The landscape of security threats is ever evolving, as is the security at Guangzhou Haocheng Intelligent Technology Co., Ltd.. Guangzhou Haocheng Intelligent Technology Co., Ltd. continuously trains, researches, and exercises processes that improve the maturity of the company’s overall ability to identify, react to, isolate and resolve security issues within our company and our products as quickly as possible.
For more details on our principles and approach on privacy or customer data, please take a look at our Privacy Policy.
Any additional questions, please email us at pyoperation3@hct.hk .